Operating an internal help desk is an expensive allocation of resources. According to a 2000 survey by the Help Desk Institute, more than 84% of surveyed companies indicated a cost of more than $10 per call. With a reduction of support calls as small as 10%, your organization could save valuable time, money and resources. Nevada Learning Series quick reference guides offer a self-help tool that can immediately impact your bottom-line support costs. Contact Nevada today to learn how you can reduce your software support costs. "The biggest benefit to [BDO Seidman] was that we spent less time on training and could focus more on preparing people for the actual conversion - what to do ahead of time to clean up their inboxes and archives, how to prepare for the conversion week, policy changes that needed to be emphasized, and key differences from the old application to the new one.  We knew they could always refer to the cards for general questions, and [we] coached them in training to do so." Mary Em Musser, BDO Seidman (Director, eLearning and Educational Technologies)